OUTSOURCING

WHAT IS OUTSOURCING?

Gartner Dataquest defines Outsourcing as the delegation of one or more T-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected process(es) based on defined and measurable performance metrics. Examples of business processes that are outsourced to an ESP include logistics, procurement, HR, finance and accounting, CRM, or other administrative or customer-facing business functions.