CALLCENTER SERVICES

Call Center-based Order Placement

Arwen’s Call Center facility offers a range of outsourcing services including online and telephonic order placement, now a value-added service offered by renowned customer friendly businesses. Ideal features of such a facility are a low ring - short hold time and a reduced abandonment rate, where orders could be placed easily. Arwen’s purpose-built, state-of-the-art call center and trained Customer Service Representatives (CSRs), make us the partner of choice for businesses looking to enhance their customer service initiative.

Tele Sales through Arwen’s Call Center

Telephonic Sales have become more of a phenomenon than just a service. Arwen offers Outbound & Inbound call facility to enable you to reach potential clients and increase revenues through a simple phone call. We have technical expertise and trained specialists to advertise and sell your products and services in the requisite way. Our specialists are trained to address all objections, concerns and inquiries.

Arwen’s Call Center - Facilitating Lead Generation

Lead generation experts at Arwen possess the capabilities to penetrate, get decision makers on the phone, generate interest and inquire what is needed. This helps organizations save a lot of time, manpower and costs on the forthcoming business.

Lead Generation allows discovering individual prospects, questions, concerns, and objections. It is a marketing tool, which saves time of qualified and paid sales personnel and is easier and cost effective if outsourced.

Debt Collections through our Call Center

Most client-service businesses experience problems with overdue accounts. Arwen offers debt collection services through our call center, as our trained debt collection officers recover debts in no time.

Our approach is to work with organizations to supply a comprehensive debt collection service that will fit together with their credit control and works consistently for the specific business. Letting us make the collections for you, enables you to avoid non-core functions, focusing on your main business.