Industries - Arwen Tech

GOVERNMENT Governments around the world are constantly seeking ways to achieve more efficient distribution of information, implementation of integrated business processes across organizational boundaries and delivery of ‘citizen-centric’ services to meet their goals. These goals typically include lower costs, better operational efficiency, compliance with legislative mandates, and more informed decision-making. Every year the government sector invests heavily in IT primarily for purposes of integration. What makes the process of integration more complex is the presence of legacy systems and third party solutions that pose serious problems. Additionally a number of users inside and outside the functional boundaries of government institutions require access to these systems in a secure as well as reliable environment. Arwen, with its partnerships with industry leading companies is capable of providing a range of top-of-the-line solutions and services to government organizations. Our expertise, market presence and proven track record of commissioning diverse range of integrated solutions bonded with our experience enable our clients to reap the benefits of a reliable and customer-focused solution to improve efficiency demanded by the users.

Financial applications manage the flow of cash and assets both internal and external to your enterprise. It is critical to have an infallible application that can automate ongoing financial activities. Arwen has collaborated with industry leaders in providing integrated financial applications to our customers. These applications can be deployed independently or in conjunction with our ERP modules.



Like other leading organizations that are Arwen’s strategic partners, we are associated with a highly skilled company that has developed a leading Human Resource Management System with the help of HR experts. This application can work in both, client-server or stand-alone environment.



Today’s successful organizations ensure that their customers have a consistent, satisfying, and personalized experience regardless of the department and communication medium used. Adding to the complications, is the distributed nature of information gathered through various departments such as marketing, support, sales, accounting and operations. This information is only useful when processed and maintained at a centralized repository. CRM provides this platform where information coming from different channels is integrated.



Customer service organizations around the globe provide superior level of service that exceeds client expectations in a cost efficient manner. Deployment of a call center makes this possible by integrating all channels of communication on a single platform, enhancing the overall customer interaction experience.



The evolution of modern-day businesses has lead to an extraordinary increase in telephonic interaction with clients. While setting new standards in convenience, this trend has necessitated procedures for archiving conversations for future validation. Our recording solution ensures comprehensive recording of all telephone-based conversations between your clients and personnel. The web-based, customizable recording system offers bi-directional recording, complimented with multi-channel options and has call sorting and searching capability as well as extensive call reporting and storage options.



With the increasing complexities related to business operations, security has become a key consideration for decision makers. Partnerships with the world’s renowned security solution suppliers enable Arwen to address security issues of practically all industry sectors including healthcare, retail, manufacturing, commercial, government, and educational institutions. The technologies in our portfolio comprise Time and Attendance, Access Control, Visitor Management, and Surveillance Systems.



Today, networks are an essential part of business, education, government and home communications. Internet Protocol-based (IP) networking solutions are the foundation of these networks. Hardware, Software, and Service offerings are used to create network solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.



To construct an effective and integrated network infrastructure, each and every building unit contributes to the overall performance of the system. To address all the security and performance issues, Arwen’s hardware offering enables us to promise reliance to our valued clients. We provide quality apparatus from the world leaders in hardware equipment along with the possibility of easy integration within newly-built as well as pre-existing structures.



The success of any automated or computerized system predominantly relies on its driving force – the software modules, both system and application. Arwen offers a diverse range of multiple software solutions from the global pioneer in software design and development. From desktop management to enterprise resource management and from controlling simple to hybrid networks, Arwen’s software solutions are all-encompassing. The offering does not only include packaged software and its implementation but also includes the highest level of customer support and product revisions to stay synchronized with the latest changes in technology.