| RETAIL
Globalization, diversification of
sales channels, and ever-increasing customer demands have
merged to create an aggressive environment in which retailers
struggle to sustain profits. To cater to the flow of enormous
consumer requirements and demands, it is a must for all
the operators in the business sector to brace their companies
with the best practices of IT modernization and business
process innovation.
Arwen’s retail solutions process the data about
customers, merchandise and operations into knowledgeable
information that provides a clear approach to assess performance
measures. The domain knowledge empowers the retailer to
make effective and informed decisions to win customer
confidence and vender loyalty as well as improve profitability.
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| Financial applications
manage the flow of cash and assets both internal and external
to your enterprise. It is critical to have an infallible application
that can automate ongoing financial activities. Arwen has
collaborated with industry leaders in providing integrated
financial applications to our customers. These applications
can be deployed independently or in conjunction with our ERP
modules. |
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| Like other leading organizations
that are Arwen’s strategic partners, we are associated
with a highly skilled company that has developed a leading
Human Resource Management System with the help of HR experts.
This application can work in both, client-server or stand-alone
environment. |
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| Today’s successful organizations
ensure that their customers have a consistent, satisfying,
and personalized experience regardless of the department and
communication medium used. Adding to the complications, is
the distributed nature of information gathered through various
departments such as marketing, support, sales, accounting
and operations. This information is only useful when processed
and maintained at a centralized repository. CRM provides this
platform where information coming from different channels
is integrated. |
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| Customer service organizations
around the globe provide superior level of service that exceeds
client expectations in a cost efficient manner. Deployment
of a call center makes this possible by integrating all channels
of communication on a single platform, enhancing the overall
customer interaction experience. |
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| The evolution of modern-day
businesses has lead to an extraordinary increase in telephonic
interaction with clients. While setting new standards in convenience,
this trend has necessitated procedures for archiving conversations
for future validation.
Our recording solution ensures comprehensive recording
of all telephone-based conversations between your clients
and personnel. The web-based, customizable recording system
offers bi-directional recording, complimented with multi-channel
options and has call sorting and searching capability as
well as extensive call reporting and storage options. |
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| The retail industry
today has become increasingly reliant on Point-of-Service
(POS) solutions. These solutions, offer a strong combination
of hardware and software systems that are extremely user-friendly,
providing a touch screen interface. The main features of Arwen’s
POS solutions include the ability to track orders, process
credit cards, and control inventory. Some of the world’s
biggest retail companies benefit from the solutions that we
offer.
POS solutions are mainly focused on automating hospitality,
petroleum and merchandise business processes and achieving
higher levels of efficiency in utility and bill payment
systems. |
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| With the increasing
complexities related to business operations, security has
become a key consideration for decision makers. Partnerships
with the world’s renowned security solution suppliers
enable Arwen to address security issues of practically all
industry sectors including healthcare, retail, manufacturing,
commercial, government, and educational institutions. The
technologies in our portfolio comprise Time and Attendance,
Access Control, Visitor Management, and Surveillance Systems. |
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| Today, networks are
an essential part of business, education, government and home
communications. Internet Protocol-based (IP) networking solutions
are the foundation of these networks. Hardware, Software,
and Service offerings are used to create network solutions
that allow individuals, companies, and countries to increase
productivity, improve customer satisfaction and strengthen
competitive advantage. |
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| To construct an effective
and integrated network infrastructure, each and every building
unit contributes to the overall performance of the system.
To address all the security and performance issues, Arwen’s
hardware offering enables us to promise reliance to our valued
clients. We provide quality apparatus from the world leaders
in hardware equipment along with the possibility of easy integration
within newly-built as well as pre-existing structures. |
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| The success of any
automated or computerized system predominantly relies on its
driving force – the software modules, both system and
application. Arwen offers a diverse range of multiple software
solutions from the global pioneer in software design and development.
From desktop management to enterprise resource management
and from controlling simple to hybrid networks, Arwen’s
software solutions are all-encompassing. The offering does
not only include packaged software and its implementation
but also includes the highest level of customer support and
product revisions to stay synchronized with the latest changes
in technology. |
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