| TELECOMMUNICATIONS
Telecommunications are symbolic of
the height of the Digital Revolution. Connecting people,
industries, mechanisms and processes with wireless service
is the tipping point of the telecom business. The industry
being greatly affected by the tech bubble burst is now planning
to invest billions of dollars worldwide over the next few
years on a new generation of equipment capable of bringing
integrated voice, data, and video services to both domestic
and commercial customers.
Telecommunications industry faces a number of problems
while implementing the services. Cost and complexity of
building and maintaining service management systems is
very high especially when new services have to be introduced
to keep pace with a highly competitive environment. The
service providers are moving towards the use of highly
integrated equipment and software to satisfy their customers.
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| Financial applications
manage the flow of cash and assets both internal and external
to your enterprise. It is critical to have an infallible application
that can automate ongoing financial activities. Arwen has
collaborated with industry leaders in providing integrated
financial applications to our customers. These applications
can be deployed independently or in conjunction with our ERP
modules. |
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| Like other leading organizations
that are Arwen’s strategic partners, we are associated
with a highly skilled company that has developed a leading
Human Resource Management System with the help of HR experts.
This application can work in both, client-server or stand-alone
environment. |
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| Today’s successful organizations
ensure that their customers have a consistent, satisfying,
and personalized experience regardless of the department and
communication medium used. Adding to the complications, is
the distributed nature of information gathered through various
departments such as marketing, support, sales, accounting
and operations. This information is only useful when processed
and maintained at a centralized repository. CRM provides this
platform where information coming from different channels
is integrated. |
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Customer service organizations
around the globe provide superior level of service that exceeds
client expectations in a cost efficient manner. Deployment
of a call center makes this possible by integrating all channels
of communication on a single platform, enhancing the overall
customer interaction experience.
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| The evolution of modern-day
businesses has lead to an extraordinary increase in telephonic
interaction with clients. While setting new standards in convenience,
this trend has necessitated procedures for archiving conversations
for future validation.
Our recording solution ensures comprehensive recording
of all telephone-based conversations between your clients
and personnel. The web-based, customizable recording system
offers bi-directional recording, complimented with multi-channel
options and has call sorting and searching capability as
well as extensive call reporting and storage options. |
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| The retail industry
today has become increasingly reliant on Point-of-Service
(POS) solutions. These solutions, offer a strong combination
of hardware and software systems that are extremely user-friendly,
providing a touch screen interface. The main features of Arwen’s
POS solutions include the ability to track orders, process
credit cards, and control inventory. Some of the world’s
biggest retail companies benefit from the solutions that we
offer.
POS solutions are mainly focused on automating hospitality,
petroleum and merchandise business processes and achieving
higher levels of efficiency in utility and bill payment
systems. |
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| With the increasing complexities
related to business operations, security has become a key
consideration for decision makers. Partnerships with the world’s
renowned security solution suppliers enable Arwen to address
security issues of practically all industry sectors including
healthcare, retail, manufacturing, commercial, government,
and educational institutions. The technologies in our portfolio
comprise Time and Attendance, Access Control, Visitor Management,
and Surveillance Systems. |
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| Today, networks are
an essential part of business, education, government and home
communications. Internet Protocol-based (IP) networking solutions
are the foundation of these networks. Hardware, Software,
and Service offerings are used to create network solutions
that allow individuals, companies, and countries to increase
productivity, improve customer satisfaction and strengthen
competitive advantage. |
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| Arwen with the effective
partnership of world renowned prepaid recharge solution provider
has developed a customized solution for the local market to
address offline prepaid payment system. The product would
replace the conventional Scratch Cards system by a much efficient
yet innovative solution i.e. ‘Electronic Recharge System
via Payment Terminals’ installed at the stores. The
scratch cards will be replaced by a voucher provided by the
payment terminals (POS).
IngeVoucher provides a secure Off-line and On-line method
of delivering PIN codes to terminals and keeps an accurate
account of the delivery. Other features include web-based
graphic interface and back-office interface. |
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| To construct an effective
and integrated network infrastructure, each and every building
unit contributes to the overall performance of the system.
To address all the security and performance issues, Arwen’s
hardware offering enables us to promise reliance to our valued
clients. We provide quality apparatus from the world leaders
in hardware equipment along with the possibility of easy integration
within newly-built as well as pre-existing structures. |
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| The success of any
automated or computerized system predominantly relies on its
driving force – the software modules, both system and
application. Arwen offers a diverse range of multiple software
solutions from the global pioneer in software design and development.
From desktop management to enterprise resource management
and from controlling simple to hybrid networks, Arwen’s
software solutions are all-encompassing. The offering does
not only include packaged software and its implementation
but also includes the highest level of customer support and
product revisions to stay synchronized with the latest changes
in technology. |
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