Arwen's IP IVR is the automated voice response module of Arwen's Call Center Suite that greets incoming calls with a pre-recorded message, prompting callers to choose from a menu of options, by clicking the appropriate button on their phone set dial pad. The module collects information regarding callers' queries through the menu, till either the required pre-recorded info rmation is fetched from the Call Center 's database and played over the phone, or the call is connected to a Call Center Agent.

Through Arwen IP IVR, organizations can quickly define required application functionality and accelerate the speed of subsequent call flow design, application development and deployment.

The call flow of the IP IVR can be edited by the administrator as the requirements change. Tightly integrated with Cisco CallManager, the IP IVR offers ease of installation, configuration and application hosting because it is constructed specifically to exploit the power of IP-based communications. Developed over an open and extensible architecture that provides vast provisions for scalability and extensibility, IP IVR can easily handle even the most resource hungry communication processing requests. IP IVR also has the ability to query any database system, extract info rmation from the system and play it to the customer/caller.