Today’s workforce is more mobile, and geographically dispersed making communications with customers, suppliers and colleagues more challenging. Maintaining customer service levels is critical for organizations in these increasingly mobile times. Clients require sophisticated tools, processes and procedures to maintain their productivity. Many organizations look at various mobile solutions in isolation rather than part of their eco system, looking at a single department, or based on a type of worker – inside mobile workers, service personnel, sales teams, or even based on the application, mobile computing, mobile communications, wireless etc. As such the solutions are often limiting in their ability to deliver maximized value to the organization.
UNIFIED MOBILITY
UNIFIED MOBILITY helps businesses to harness the strategic power of mobility. We partner with our clients to understand their end to end enterprise (mobility) environment working with them to deliver best in class mobility solutions (and management system) for their entire enterprise (mobility) environment. Our goal is to deliver best in class cost, services levels, flexibility, and security.
Our Strength
Arwen Tech can provide a Unified Mobility solution that gives users the ability to redirect incoming IP calls to different designated phones, such as cellular phones. Users can also transition active calls between their desktop and mobile phone without interruption.
Using our solution, employees can:
- Streamline communications, by giving callers one number to dial, and by redirecting incoming calls to multiple phones
- Move active calls between their desktop and mobile phone to take advantage of the best available resource
- Simplify message management, by directing unanswered calls to there voice mail box
- Create personalized access lists that determine which business calls get extended to alternate phone numbers, and at what point that occurs
Unified Presence
Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of availability and instant messaging (IM) information between Unified Communications and other applications.
With this integral component of the Unified Communications system, you can:
- Facilitate faster decision making and enhance productivity using presence awareness. View the availability of your colleagues – based on their desktop, mobile, telephony, and calendar information – to reduce communications delays.
- See the availability of partners and customers in other organizations and exchange instant messages with them. No more phone tag or emails with your closest business contacts in other organizations.
- Simultaneously support Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIP/SIMPLE and XMMP on a single appliance.
- Speed up your business processes by providing availability information in existing web and business applications. Improve first-call resolution and customer satisfaction with presence-enable customer care.
- Benefit from enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, and IM history to meet compliance and other business requirements.