Unified Communications (UC) as a collaborative solution that enables its users to perform their job functions more efficiently. Increasing efficiency decreases the amount of time required to perform the same job function. Depending on circumstances, these decreases can be dramatic.
By definition, Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Our Expertise
Arwen Tech provides integrated, advanced business communications applications, systems and services in a reliable and secure fashion. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device. Unified Communications from Arwen Tech offers many features and benefits:
Integrated: The capabilities of formerly disparate applications are brought together into unified interfaces. The functionality is integrated. For instance, you can click to call the sender of an email, move from an instant message to a call or a conference call, or reply to a voice message with voice or text. The modalities will be brought together so users can seamlessly shift between their mobile phones and their desk phones in any order while a call is in progress and access the same directories and applications — regardless of their locations or devices.
Reliable and Secure: Demonstrating the capabilities of Unified Communications is one thing; but making these capabilities implemented across the enterprise requires reliability that ensures they’ll be working when required. Arwen Tech offers customers choices to make the infrastructure as resilient as desired and to support the scale that is required to meet enterprise security standards.
Multi-vendor: Arwen Tech offers customers robust interfaces to the leading market communication solutions in IP Telephony (VoIP), Messaging, and Conferencing. Our solutions support standards and integrate with other solutions to add value to your current investment, such as your PBX, Active Directory, Intelligent Switches and Routers. While some solution providers lock you on specific solutions from a hardware or software vendor, Arwen Tech extends its customers’ demanded features with the cutting-edge technologies from several technology vendors.
Seamless user experience: User today have too many devices and communication applications to manage. Users are bombarded with phone calls, emails, voice mails, faxes, and instant messages. They participate in a variety of conference interactions including audio with or without video or enhanced by the web. With all these tools, employees spend too much time managing devices and operating the tools, which diminishes the time and quality of communicating and interacting with business associates. Arwen Tech provides Unified Communication and Messaging solutions which bring these applications into consolidated easy-to-use interfaces to provide Intelligent Access — embedding communication into what people do as they do it.
Business Benefits Of UC
- Simplified interactions with customers through single number access to people and resources
- Increased availability of associates using features such as find-me/follow-me services or simultaneous ringing of desk and mobile phones
- Greater responsiveness with real-time and non-real-time communications from anywhere
- Speed and improved execution with enhanced access to associates
- Increased effectiveness and efficiency from expanded communications capability