Customer Support

Outsourcing

 

Our Contact Center Outsourcing Solution provides everything your organization needs to derive best results from its call center services right from the agent’s recruiting, hiring and training processes to sophisticated non-stop 24/7 call center operations with our state-of-the-art Cisco IP Contact Center Technology.

Arwen Tech is committed to providing world-class services that exceed both our clients’ and their customers’ expectations for quality, value and reliability. Arwen Tech knows what it takes to run and effectively manage a high-performance customer care center focused on delivering superlative service and efficiencies while leveraging proven technology.

We believe our Contact Center Outsourcing Solution will also help in driving a continuous improvement environment by bundling-in the expert management support of Arwen Tech. This cost-effective offering stands apart from most other solutions in its ability to dramatically improve your operations and reduce your costs while eliminating the need to invest in call center technology.
Considering the advantages of outsourcing, it becomes obvious that there’s a lot to be gained by using it as an intrinsic part of your business strategy. By outsourcing, you can:

  • Reduce overheads, free up resources
  • Avoid capital expenditure
  • Improve efficiency
  • Offload non-core functions
  • Get access to specialized skills
  • Save on manpower and training costs
  • Reduce operating costs
  • Improve speed and service
  • Be reliable and innovative
  • Increase customer satisfaction
  • Avoid the cost of changing technology
  • Optimum use of Resources

IP Contact Center Enterprise Technology

Arwen Tech (Pvt.) Ltd is the first contact center outsourcing company in Pakistan having Cisco IP Contact Center Enterprise (IPCCE) solution deployed in their contact center facility. Cisco IPCCE is one of the best contact center solutions in the world which provides comprehensive tools of multifunction contact center. Such as:

  • Automated Call Distribution (ACD)
  • Inbound Agents & Outbound Dialer
  • Computer-Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Multi-Channel Integration
  • Call Recording
  • IPCC Reporting Tools
  • Wallboard

Mature Business Processes and Models

Having varied experiences of serving such multinational brands as Chevron, Pfizer, Novartis etc…has given Arwentech the advantages of developing time tested business processes suitable for large size customers’ processes outsourcing.

Our Project Management Office uses some of the most advanced Process Transition techniques to ensure proper business integration as well as minimal service disruption to your customers.