Customer Support

Privacy Policy

 

This Privacy Policy reveals our firm commitment to the privacy of our clients. We may collect important information from our visitors and customers and this Policy describes how we may share this information. We will notify you of changes to our Privacy Policy by posting the new policy on our website.

While Arwen Tech cannot guarantee that unauthorized access will never occur, Arwen Tech gives the assurance to maintain the security of your personal information and to prevent unauthorized access to it through the use of appropriate technology and internal procedures.

This privacy policy is effective as of August 3, 2005.

Purpose: Committed to our Customer’s Privacy

  • The purpose of this policy is to describe why we collect personal information about our clients, how we use the collected information and under what circumstances we share it with third parties.
  • To cautiously ensure the confidentiality of each customer’s account information.
  • To inform that all Arwen Tech employees are subject to Arwen Tech’s code of conduct. The code entails all Arwen Tech employees to follow every law, rule, regulation, court and commission order that applies to our business at all times. The code specifically requires compliance with legal requirements and company policies relating to the security and privacy of customer records.
  • To address the privacy of Arwen Tech customers and Web visitors.

Collection of Personal Information

  • Arwen Tech may request personal information from you, like your name, e-mail address, company name, or telephone number. Your response to these inquiries is strictly voluntary. Arwen Tech uses this information to customize your experience on our Web site.
  • In addition, Arwen Tech may use this information for other business purposes, such as to inform you about products and services that can assist you in your business.
  • You can visit our web site without revealing any personal information. However, there are areas of this site that require this information to complete their customization functions and may not be available to those choosing not to reveal the information requested.
  • Arwen Tech may also use personal information to market and sell Arwen Tech’s products and services.
  • We can periodically send customers news via email regarding products, new offers and special promotions.
  • If you need to respond or comment you are encouraged to send an email at .

Information Disclosed to Third Parties

  • Arwen Tech as a rule allows customers to control the disclosure of their non-public personal information to third parties for the marketing of third-party products and services (i.e., customer consent is required for disclosure).
  • Arwen Tech must reveal information, when requested, to comply with court orders.
  • We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.
  • In cases where we think that your business interests will be served, Arwen Tech may share your information with its partners, who can alert you about new products and services to improve your competitive edge. However you will always have the option to remove yourself from their database anytime you want.
  • If you receive unwanted marketing materials from any of our business partners, please let them know that you wish to be removed from their contact list.
  • Third parties may collect data on Arwen Tech’s behalf using cookies. This collected data is used to facilitate Arwen Tech Web site functionality, to deliver web content specific to you and to improve the design of Arwen Tech’s Web site.

How we use and handle Electronic Data

  • When you visit Arwen Tech web site i.e. , we track information including the domain name and the name of the Web page from which you entered our site and how much time you spend on each of our pages.
  • We also collect information that is combined with other Web visitors’ information, such as how many times our visitors click on each of our pages and the methods by which our site was found.
  • An IP address is a number that is allocated to your computer when you are using your browser on the Internet. We may collect IP addresses and Web site usage information from you when you visit our sites via the use of “cookies”.

Use of cookies

  • This web site uses “cookies,” on some pages; these are small files that the site places on your hard drive for identification purposes.
  • These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive.
  • Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not.
  • By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this site.

How we protect your data

  • We retain and protect the security of our servers and your personal information.
  • To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, Arwen Tech has established appropriate physical, electronic and management safeguards.
  • We require user names and passwords to access sensitive data.
  • Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.

When you link from our web site to other web sites

  • If you use a link provided in the Arwen Tech’s web site to visit or view other external web sites, we will not be held responsible for the content or privacy of other web sites.